Vacancy: Digital Services Officer (FSSC)
Function
As Digital Services (DS) Officer at FSSC, you are responsible for supporting internal and external colleagues as well as licensed partners (Certification Bodies) on all operational aspects related to IT services, infrastructure, and software applications. You will be part of operational meetings with colleagues and IT suppliers, where you'll proactively suggest improvements and support developments to further professionalize FSSC's IT systems.
Key-results
- Provide timely responses to IT-related questions from users.
- Develop and maintain the IT knowledge base.
- Deliver training on IT products to the Global Team, Partners, and stakeholders.
- Support Portal and software product developments.
- Manage IT suppliers and support other IT-related activities including website and Office 365.
FSSC
The FSSC Foundation is a mission-driven organization making a significant impact in the consumer goods industry. FSSC's vision is to create a better world through the ISO Management system-aligned certifications schemes FSSC 22000 and FSSC 24000.
With 37,445 certified organizations worldwide, including premium A brands and retailers, FSSC is committed to creating a better world. The FSSC 24000 sustainability scheme, published last year, further contributes to this vision. FSSC employs over 60 professionals working from the Netherlands and locations worldwide.
Presently FSSC is in the process of rebuilding its application landscape to better support its own users as well as its Licensed Partners (Certification Bodies) and other stakeholders.
Requirements
The ideal Digital Services Officer combines technical expertise with strong interpersonal skills. You are a proactive problem-solver who thrives in a dynamic, international environment. Your excellent communication abilities enable you to effectively train and support users at all levels, from internal colleagues to external partners. You have a natural talent for explaining technical concepts clearly and enjoy helping others maximize their use of IT systems.
Essential requirements:
- Strong knowledge and understanding of IT systems
- Experience with application support (1st/2nd line)
- Background in software development interaction
- Process thinking and analytical capabilities
- Knowledge of ticketing systems (e.g., Freshdesk/FreshService)
- IT project management skills
- Fluent English proficiency (reading, writing, speaking)
Preferred qualifications:
- Experience with quality processes
- Understanding of audit/certification systems
- Knowledge of quality management systems
Offer
If a healthy work-life balance and agile working within an international environment is top of your wish list, then as a Digital Services Officer at FSSC, you've come to the right place. In addition, you can also count on:
- A competitive salary
- Ample opportunities for personal development
- An open culture within a flexible organization, where your future colleagues enjoy their work and are passionate about their company
Application
If you're convinced that you are the Digital Services Officer for FSSC in 's-Hertogenbosch, then apply now. How? By uploading your CV or using the 'Apply with LinkedIn' option. Why? You can answer that question yourself, by uploading your motivation via 'Extra document'.
Do you have any questions about this job vacancy for a Digital Services Officer in 's-Hertogenbosch?
- Click on 'Ask a question' at the top right-hand corner
- Call or WhatsApp me at +31 6 43 01 18 71
- Send an email to karstdollekamp@epeople.nl
- For additional context about this vacancy, view the videos that you see next to this ad.
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Karst Dollekamp
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