Vacancy: Digital Support Officer (FSSC)
Function
FSSC is growing worldwide. For this worldwide growth, the role of IT for its organization as well for its customers, is becoming more and more important. Therefore, FSSC is looking for a Digital Support (DS) Officer. As a DS Officer you are responsible for supporting colleagues and customers on all operational aspects related to the use of the IT services; IT infrastructure and software applications.
The DS Officer is part of the operational meetings with colleagues, customers and IT suppliers, and is expected to proactively suggest improvements and support developments to further professionalize the IT systems.
Key-result area’s:
- Providing timely answers to IT questions of users
- Developing and maintaining the IT part of the knowledge base
- Provide training on IT products to the Global Team, Partners, and stakeholders
- Support inhouse developed software solutions for internal and external users
- Support of IT application landscape, like office applications & intranet, in collaboration with suppliers
- Onboarding of new applications
FSSC
Since 2009, Foundation FSSC has been a non-profit organization and independent Scheme owner whose mission is to provide trust and make an impact through the consumer goods industry.
More than 35,500 organizations worldwide, including premium A-brands, are currently certified by the FSSC 22000 Scheme for Food Safety Management Systems and the FSSC 24000 Social Sustainability Scheme. Both Schemes contribute to FSSC's vision of creating a better world by helping organizations to align with the UN's Sustainable Development Goals.
FSSC employs over 50 professionals. Half work in the Netherlands, and the rest are in other locations worldwide.
To help support the FSSC IT infrastructure and application landscape worldwide, FSSC is looking for a Digital Support Officer.
Requirements
Your education, knowledge, experience:
- A good and wide IT knowledge and interest
- Specific knowledge in:
- Microsoft Office 365 Business (Exchange / AD / OneDrive / Teams)
- Windows and Mac OS
- Ticket systems like Freshdesk / FreshService
- Knowledge of software development process
- Knowledge of supporting users with the use and implementation of API’s
- IT project management and service delivery skills
- Fluent in English: ability to read, write, and speak at a high proficiency level
Please note that FSSC would like to get in contact with either an experienced Digital Support Officer or with an ambitious DS Officer who is eager to learn.
Offer
If a healthy work-life balance and agile working within an international environment are at the top of your wish list, then as a Digital Support Officer at FSSC, you've come to the right place. In addition, you can also count on:
- A competitive salary
- Ample opportunities for personal development
- An open culture within a flexible organization, where your future colleagues enjoy their work and are passionate about their company
Application
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Karst Dollekamp
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